How to Use a Chief of Staff for Unprecedented Company Growth
In this episode, executive Lawrence Coburn shares his experiences and advice on effectively using a Chief of Staff, emphasizing trust and strategic planning. He talks about bringing back a former intern, Matt, to fill this critical role during a period of rapid company growth. Lawrence also discusses their AI tool, Ambient, which not only takes notes but identifies owners and next steps, creating a dynamic project dashboard. Hear about their latest feature release which auto-adds forwarded project-related emails to the dashboard.
00:45 Introducing Today's Guest: Lawrence Coburn
01:02 The Journey of a Founder and the Impact of a Chief of Staff
02:25 The Story of Double Dutch and the Role of a Chief of Staff
06:59 The Importance of Defining the Chief of Staff Role
12:17 Building Trust and the Evolution of the Chief of Staff Role
15:28 Special Projects and Strategic Initiatives: The Chief of Staff's Domain
17:21 The Ever-Present Challenge of Pricing
17:46 Defining Roles and Responsibilities
18:12 Communicating Roles to the Leadership Team
19:12 The Importance of Having Your Team's Back
21:36 The Unique Trust in a Chief of Staff
23:54 Introducing Ambient: AI for Chiefs of Staff
26:48 Ambient's Features and Future Directions
31:01 The Value of AI in Project Management
34:50 Closing Thoughts and How to Learn More
About The Author
Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense.
Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.