Ever found yourself in a situation where you're asked a question, everyone is looking at you, and you don’t know the answer? Newsflash: this scenario is bound to happen as a Chief of Staff. It doesn't mean you're bad at your job if you don't know; it’s important to be ready and prepared. These moments are a great opportunity of learning for you and the team. Master the art of responding in these types of situations for yourself and your team.

Discover some practical and tactical tips for what to actually say in these moments.

01:01 The Power of 'I Don't Know'

02:02 Handling 'I Don't Know' Moments

02:59 The Role of Chief of Staff in 'I Don't Know' Moments

05:38 Resourcefulness in Finding Answers

07:42 Real-Life Example of Resourcefulness

10:34 Understanding What You Need to Know

13:07 Takeaway

About The Author

Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense. 

Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.