You’ve heard the analogy used to describe a COS, but is it true? Jim Terheyden was a real-life air traffic controller in the Marines. Hear his take!

Jim and I also talked about the theme of humility in the role, managing team dynamics, spearheading an overseas initiative, and knowing which balls to drop when you get overwhelmed.

00:55 The Analogy of Air Traffic Controller and Chief of Staff

01:41 The Invisible Impact of a Chief of Staff

02:13 The Challenges of Interdepartmental Clashes

03:48 The Role of a Chief of Staff in a Startup

06:01 The Importance of Humility and Flexibility in Leadership

10:48 The Role of a Chief of Staff in Facilitating Team Dynamics

13:38 The Challenge of Managing a Remote Team

14:12 The Importance of Trust in a Team

21:19 The Role of a Chief of Staff in Project Management

31:16 The Importance of Investing in Your Team

36:50 Key Takeaways

About The Author

Emily Sander is an ICF-certified leadership coach with more than 15 years of experience in the business world and the author of Hacking Executive Leadership. She’s been featured in several print publications, online articles, and podcasts, including CEO Today Magazine, Leading to Fulfillment, and Leadership Powered by Common Sense. 

Emily has a passion for helping business leaders reach their full potential. Go here to read her story from seasoned executive to knowledgeable coach. If you want to send Emily a quick message, then visit her contact page here.